Complaint

Management

This module is designed to meet the requirements of the "ISO 10002 Customer Complaints Management System".

The complaint management module is designed to meet the requirements of the "ISO 10002 Customer Complaints Management System". With the help of this module, you can resolve customer complaints, which are very valuable for your organization, much faster and add value to both your customers and yourself.

Once your customers, products or services and complaint classes are defined in the system, you can start tracking your customer complaints through AltaSoft. The definition of which customer has filed a complaint, the complaint class and what the problem is is entered into the system. When the registration is completed, an automatic e-mail is sent to the customer that the complaint has been handled. As soon as the complaint record is received, a notification and e-mail is sent to the complaint officer, progress details are added to the system by the complaint officer, and activities and responsible persons are determined for the elimination of the complaint.

When necessary, corrective action can also be initiated in relation to the complaint. Once the activities assigned for the complaint are finalized, they are checked by the complaint officer and the complaint is closed.

Customer complaints and the stage they are at can be monitored through AltaSoft and reported in a list upon request. If you are ready for a web-based, systematized management and tracking of your customer complaints, please contact us...

You can determine the complaint classes.You can determine the complaint stages.You can associate the complaints with information such as order number, work order, etc.You can increase the reputation of your organizations by making regular notifications to complainants.ou can create actions for the resolution of complaints.You can implement and follow the resolution actions.You can make reminders for actions.You can close complaints after the actions are completed.You can initiate corrective actions for complaints.You can track the costs of complaints.You can work integrated with your other software.You can inform users via e-mail and/or SMS at the necessary stages (such as complaint opening, closing).You can restrict viewing and downloading on a user basis.Users can track their pending jobs.You can create various reports (Complaint List, Complaint Report, Complaint Class Report, etc.).